Privacy Policy

Last updated: 24/03/2026

WineVistas Ltd (“WineVistas”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect personal information when you visit winevistas.com or purchase products through our online store.

1. Who We Are

WineVistas Ltd is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

WineVistas Ltd

Email: info@winevistas.com

2. What Information We Collect

We may collect and process the following personal information:

Information you provide to us

When you:

• create an account
• place an order
• contact us
• subscribe to emails

we may collect:

• name
• billing and delivery address
• email address
• telephone number
• payment details (processed securely by payment providers)

Information collected automatically

When you visit the Website we may automatically collect:

• IP address
• browser type
• device information
• pages visited
• time spent on pages
• referring websites

This information helps us improve the performance and usability of our Website.

3. How We Use Your Information

We use your personal data to:

• process and fulfil orders
• deliver products
• provide customer service
• manage your account
• send order confirmations and updates
• improve our Website and services
• comply with legal obligations.

We may also use your information to send marketing communications where you have consented to receive them.

You may unsubscribe from marketing emails at any time.

4. Legal Basis for Processing

Under UK GDPR we rely on the following legal bases to process your personal data:

Contractual necessity

To fulfil orders you place through our Website.

Legal obligations

To comply with accounting, tax and regulatory requirements.

Legitimate interests

To operate and improve our Website and services.

Consent

Where you agree to receive marketing communications.

5. Sharing Your Information

We do not sell your personal data.

We may share information with trusted third parties including:

• payment processors
• delivery and courier services
• IT and website service providers
• bonded warehouses where applicable
• professional advisers and auditors.

These providers are required to protect your data and use it only for the services they provide to us.

6. Payment Information

Payment transactions are processed securely through third-party payment providers.

WineVistas does not store full credit or debit card details.

7. Cookies

Our Website may use cookies to improve functionality and user experience.

Cookies may be used to:

• remember your preferences
• analyse Website traffic
• improve performance.

You can manage cookie preferences through your browser settings.

8. Data Retention

We retain personal information only for as long as necessary for the purposes outlined in this policy, including:

• order processing
• legal and accounting obligations
• resolving disputes.

Customer order records are generally retained for up to 7 years for tax and accounting purposes.

9. Your Rights

Under UK data protection law you have the right to:

• access your personal data
• correct inaccurate data
• request deletion of your data
• restrict processing
• object to certain processing activities
• request transfer of your data to another provider.

To exercise these rights please contact info@winevistas.com

10. Data Security

WineVistas takes appropriate technical and organisational measures to protect your personal data from:

• unauthorised access
• accidental loss
• misuse or disclosure.

11. Third-Party Websites

Our Website may contain links to third-party websites.

WineVistas is not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with an updated revision date.

13. Complaints

If you believe your data has been handled improperly, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)

https://ico.org.uk